When you work in the service industry, it definitely opens your eyes to see how dumb many people are, and it makes you wonder how they got through life.
Recent interactions I’ve had that had me puzzled a bit:
I once got a call from a guy who asked if the library had any books. Um… I wasn’t aware that there are libraries out there that are bookless?
I’ve had a ton of people try to get me to fill in their personal information for them. Like the last time was a guy who needed to fill out a paper to get a passport and he acted like he didn’t know what to do, as in what to write in the boxes. I’ve also never had a passport but, you know, I’m sure if you read the fine print, you can figure it out. Or at least use Google. Google has been my best friend since middle school. Haha
I’ve also had a few people who didn’t know how to work a computer. Now, granted, many of them were older folks (like 50-70) but there’s a part of me that can’t fathom how these people went through life without knowing how to work a computer. I mean, the basic computer has been around for nearly 100 or so years. Then actual computers were a thing in the 70s-80s. Not to mention modern computers and access to the internet which didn’t become a thing until 30+ years ago. Even if you didn’t have one, most people probably had to use one for work or at least at some point in their life, right? I don’t know. This is probably the one that blows my mind the most. Like even if you’ve never used one, you can self-teach yourself through random clicking stuff. I’m not tech-savvy at all, but that’s how I learned how to use a phone… when I didn’t get one until I was 19.
One that bothers me, though, is people assuming you speak their language. I live in a town where the majority are Spanish-speaking folks and the library here is filled with activities and events for anyone in the Spanish community. So, we get a lot of them. However, I’ve had multiple people come up to me and speak Spanish without knowing I don’t or do speak it. They just assume I do. And, I mean, I don’t have a problem if people ask me first: “Do you speak Spanish?” Because you never know what language someone speaks. But it’s when they come up right to you and just try to have a conversation or ask you a question in a language you can’t speak without them even knowing about it. Now, I have had to come across that barrier when making phone calls, but I assume based on what books or media they checked out. If they checked out all Spanish stuff (media and books) I’m going to safely assume they speak Spanish and pass the overdue list to someone who speaks it. But if they have English stuff checked out (movies, CDs, audiobooks, books, etc.) with maybe a mixture of Spanish stuff, I’ll assume they can speak English (which I’ve come across some who don’t and had to pass the phone over).
I also don’t understand why people leave important information at home. So, to check something out, we need your library card or an ID. I’ve had a lot of people say they left their library card at home. That’s okay. But then you ask for their ID and they’re like, “I left that at home, too.” Like, what about your wallet? Do you not keep it in there? Do you not have a wallet? Do you go to the store and forget money? Like, it’s one thing if you come to the library not expecting to get anything because you have to print something off and then decide to go look at books. But most of these people don’t do that. They browse and then check something out. And if you knew you had to check something out, you should’ve also remembered to bring your library card or an ID, especially if this isn’t your first time coming here.
What are things you can’t stand about people, whether who you work with or customers?